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Returns & Cancellation Information

Our returns & cancellation policy.

Medicinal Products

We cannot accept returns on any medicinal products, you can cancel your order up until the point of the dispatch by e-mailing us with your order code to [email protected]. If you have any unwanted medicines you can take them to your nearest pharmacy for safe destruction, or post them to us using the address below including "For destruction" on the label.

Non-medicinal products

If you would like to return a non-medicinal product it must be returned unopened, in the original packaging and be fit for resale. Once it arrives, our team will check over the item. If approved your refund will be processed and money will be released to the bank account used to pay for the order within 7 days.
Postage must be paid for, for any returns that are not due to damaged, incorrect or faulty items.

Incorrect or faulty items

In the unlikely event you receive incorrect or faulty items, we will offer a full refund of the items, any postage and we will pay for the item(s) to be returned.

Returns information

Please e-mail any returns requests to [email protected], include details about your order to allow us to locate it quickly such as order number and the name on the order.

Returns
Hightown Pharmacy
Hightown
Alt Road
L38 0BF
Telephone: 0151 929 3130
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